Last updated: 01/06/2026 LIVO Design (“we”, “us”, “our”) is fully committed to protecting your privacy and handling your personal data with the highest standards of security, in strict accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, securely store, and share your personal information when you browse our website (livodesign.co.uk) or purchase our interior design and styling services.
1. Who We Are
LIVO Design is a digital interior design and furniture curation studio based in Cardiff, United Kingdom. We operate as a registered Sole Trader business in the UK.Trading Name: LIVO Design Legal Proprietor / Sole Trader: Meshal Faleh Nasser Registered Business Address: 136 Ninian Park Rd, Cardiff, CF11 6JE, United Kingdom Website:livodesign.co.ukContact Email:hello@livodesign.co.uk For the purposes of the UK GDPR, we are the "Data Controller" of the personal data we collect and process about you.
2. Personal Data We Collect
We only collect personal information that is strictly necessary to deliver our tailored interior design and styling services and to operate our website efficiently. This data may include: Contact Information: Your full name, email address, telephone number, and postal address (for billing and location-based styling references). Project and Styling Information: Specific details about your property and rooms, including precise room dimensions, architectural layouts, photographs, videos of your spaces, completed design questionnaires, design preferences, and notes taken during consultations.Transaction and Billing Information: Information related to payments made through our secure online checkout (such as Squarespace Payments or integrated Stripe merchant services). Please note: We do not store, process, or have access to your full credit or debit card numbers on our own systems; all financial transactions are handled securely by PCI-compliant third-party processors. Communication Data: Emails, chat logs, and messages you send to us, along with comprehensive records of our communications with you. Website Usage and Technical Data: Technical information collected automatically via cookies and similar technologies, such as your IP address, browser type, pages visited, and time spent on our site, which helps us optimize our website experience.You provide most of this information directly to us when you make a purchase, complete our design questionnaires, or communicate with us via hello@livodesign.co.uk.
3. How We Use Your Personal Data and Legal Bases
We process your personal data strictly under the legal frameworks of the UK GDPR for the following purposes and legal bases: Performance of a Contract: We process your contact details, project information, and transaction data to create, manage, and deliver the customized digital design services you purchased (such as mood boards, 2D floor plans, 3D renderings, and click-to-buy shopping lists), and to conduct your virtual consultations. Legitimate Interests: We process usage data and communications to respond to your inquiries, provide ongoing customer support, maintain the security of our site, and improve our website experience, provided that our legitimate business interests do not override your privacy rights. Legal Obligation: We retain financial records, invoices, and transaction data where required to comply with UK tax, accounting, and HMRC statutory reporting regulations. We do not use your personal data for automated decision-making, automated profiling, or algorithms that produce legal effects.
4. Data Sharing and Third-Party Systems
We maintain a strict no-sharing policy regarding your personal data. We do not sell, rent, trade, or distribute your private information to any third parties for marketing purposes. Your data is only shared with trusted, secure third-party service providers who assist us in operating our business and executing your design project: Website & E-commerce Platform: Squarespace (for hosting, order processing, and website analytics). Business Operations & Cloud Storage: Google Workspace (for professional business email hosting, secure cloud file storage, and documentation). Payment Gateways: Stripe / Squarespace Payments (for processing secure payments).All our third-party service providers are contractually obligated to handle your data with strict security and are only permitted to process it according to our explicit instructions. Important Note on Shopping Lists: We do not share your personal data with any of the UK-based retailers featured on your curated shopping lists. If you choose to purchase recommended furniture pieces by clicking our direct links, you will provide your details directly to those retailers under their own respective privacy policies.
5. International Transfers
Some of our trusted service providers (e.g., Google or Squarespace) may store or process data on secure servers located outside of the United Kingdom (such as in the United States). Where such transfers occur, we ensure that appropriate recognized safeguards—including standard contractual clauses approved under UK data protection law—are in place to guarantee that your personal data receives a level of protection equivalent to that required within the UK.
6. Data Retention — How Long We Keep Your Data
We keep your personal data only for as long as is reasonably necessary to fulfill the purposes for which it was collected: Project and Styling Files: Design questionnaires, room measurements, photographs, and completed design packages are securely retained for up to 24 months after project delivery. This allows us to provide follow-up design support, accommodate multi-phase room stylings, and assist you with future extensions. Financial and Transactional Records: Basic financial records, invoices, and transaction details are securely archived for up to 6 years to comply with HM Revenue & Customs (HMRC) statutory tax regulations.Once these periods expire, your data is permanently and securely deleted, anonymized, or destroyed.
7. Your Data Protection Rights Under UK GDPR
As a UK resident, you hold complete control over your personal data. Under the UK GDPR, you can exercise the following statutory rights at any time: Right to be Informed: The right to receive clear, transparent, and easily understandable information about how we use your data (as provided in this Privacy Policy). Right of Access: The right to request and obtain a copy of the personal data we hold about you.Right to Rectification: The right to request that we correct any inaccurate, outdated, or incomplete personal data. Right to Erasure: The right to request the deletion of your personal data from our databases ("the right to be forgotten") under certain conditions. Right to Restrict Processing: The right to request that we temporarily suspend or limit how we use your personal data. Right to Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format. Right to Object: The right to object to processing based on our legitimate interests.To exercise any of these individual rights, please contact our data coordinator directly at hello@livodesign.co.uk. We may need to verify your identity before processing your request.
8. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to ensure optimal performance: Essential Cookies: Required for basic site navigation, secure checkouts, and system functionality. These cannot be disabled. Analytical and Performance Cookies: Used via Squarespace to gather anonymous traffic statistics (such as popular pages and visitor numbers) to help us improve LIVO Design. Your Choices: You can manage, disable, or refuse non-essential cookies at any time via your browser settings or by selecting your preferences on our website's integrated cookie banner.
9. Children’s Privacy
Our website and services are designed for adults. We do not knowingly market our services to children, nor do we knowingly collect personal data from individuals under the age of 18. If we discover that a minor under 18 has provided us with personal data, we will take immediate steps to delete it from our systems.
10. Security of Your Personal Data
We employ robust technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure:Using secure, SSL-encrypted protocols (https://) on our domain.Restricting internal access to your project photos and files to only those necessary to deliver your design. Utilizing secure passwords, two-factor authentication (2FA), and advanced security settings across Google Workspace and Squarespace.While we take every precaution, no digital transmission over the internet or storage system is 100% secure, and we cannot guarantee absolute security.
11. Complaints and Regulatory Authority
If you have any concerns or complaints about how we handle your personal data, please contact us first at hello@livodesign.co.uk so we can do our absolute best to resolve the matter for you.You also possess the statutory right to lodge an official complaint at any time with the UK’s data protection regulator, the Information Commissioner’s Office (ICO): Website: ico.org.ukPhone: 0303 123 1113 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or UK data protection laws. The most recent version will always be published in this space, with the "Last updated" date displayed at the very top.
Contact Information
For any questions regarding this Privacy Policy or your data rights, please contact us at: Email: hello@livodesign.co.ukWebsite: livodesign.co.ukLocation: Cardiff, United Kingdom
